- Can I include copyrighted images on my custom graphics?
- DIYWraps and our parent company, Identity Group, LLC will NOT print any graphics featuring copyrighted images. This includes trademarked logos that you or your business do not own, pop culture characters, and other designs that are protected under Intellectual Property laws. Please be sure to verify that any images you are using in your custom design are not protected by any copyright laws. Identity Group, LLC holds the right to cancel any orders that do not adhere to these rules. Many websites offer fair use images at no or low cost. Be sure to verify that any images purchased/downloaded are free from any copyright restrictions. Read our full Terms & Conditions for custom graphics here.
- Do you offer design services for your custom graphics?
- Definitely! We know that not everyone has an eye for design, so we offer three different levels of design assistance for our customers at a low additional charge. Please contact our headquarters at 610-767-4700 ext. 1010 during regular business hours (Monday-Friday, 9am-5pm EST) for more information on our design services.
- What is the typical processing time for a DIYWraps order?
- All DIYWraps orders are printed and fulfilled at Identity Group’s headquarters in Slatington, Pennsylvania. Our average processing time for pre-designed decals is 5 business days. Fully custom wall, window, floor, and vehicle decals require extra production time due to the unique nature of each order, so the average processing time is slightly longer, due to the design phase. Actual production commences upon final artwork approvals.
- What are my shipping options?
- We offer $14.99 flat rate shipping to any location within the United States. Our local customers have the option to pickup their order for FREE at our office in Slatington, PA. We also offer free shipping on orders of $100.00 or more!
- What payment methods do you accept?
- DIYWraps accepts all major debit and credit cards. We are supported by Stripe, one of the most trusted names in online payment, so you can rest easy knowing your information is always secure with us.
- Do you offer bulk discounts on custom graphics?
- We do! The minimum order requirement for custom bulk orders is $150.00. We use a pricing matrix to ensure you are getting the best price for your large decal orders. All pricing is automatically updated to get you the best deal based on the total square feet of graphics you order.
- Are any tools required to install DIYWraps?
- Although small SimpleTack graphics install easily with the palm of your hand, we do suggest the use of our vinyl graphics application tool. Applications tools are included free in orders over $200.00 and are available for purchase in our webstore for $5.99. We highly recommend using our application tool for installation on EnduraTack and EnduraTack Floor products to ensure a smooth and bubble free install.
- Are DIYWraps removeable?
- Yes! Both SimpleTack and EnduraTack vinyl films feature a removable adhesive. To reduce the chance of damaging surfaces, it is best to remove installed graphics within a 5-year period, as adhesive films do tend to develop a stronger bond with surfaces over time.
- How can I get some tips on installing DIYWraps graphics?
- Before installing any DIYWraps product, be sure to check out our installation tips page! We created installation videos and written instructions for both our SimpleTack and EnduraTack product, so be sure to watch to correct video for your product.
- Can I use EnduraTack or EnduraTack Floor for drywall applications?
- EnduraTack can be an excellent long-term wall graphic material. DIYWraps recommends that EnduraTack be used only for permanent wall graphic installation. The adhesion level is much higher than SimpleTack, and it can damage paint or drywall materials upon removal. Damaged walls can be expensive and time consuming to repair. Be sure to use SimpleTack products for any wall installations that will be removed in the future (suggested removal period is within 5 years of application). EnduraTack Floor products are specifically designed for adhesion on high-traffic areas, so it is not recommended for use on drywall or windows.
- Can I use SimpleTack for vehicle installations?
- Yes! SimpleTack is a great solution for short-term, flat surface vehicle installations only. Due to the lower adhesion level, removal is super easy! This low tack property also affects the longevity of the graphic as well. Automotive installations using SimpleTack generally have up to 6 months of durability. Surface and environmental conditions can significantly affect durability results. Please order EnduraTack graphics for any self-installed graphics intended to last beyond 6 months.
- I’ve always ordered my decals from IDWraps, can I reorder through DIYWraps?
- Absolutely! You can give us a call at 610-767-4700 and request that we add your decal layouts to DIYWraps.com. Your design will be listed privately, so you don’t have to worry about anyone stealing your logos or designs. We can also add our online customization tool to your listing, so you have the freedom to make changes as needed.
Any questions not covered in this FAQ can be emailed to meganw@idwraps.com, or we can help you over the phone at 610-767-4700 ext. 1010 during regular business hours (Monday-Friday, 9am-5pm EST).
